Using Miles for a Newspaper Subscription
Can I use my miles for a newspaper subscription as a gift to be delivered to someone else's address?
No. For security reasons, we can only send newspaper subscriptions to the address in our systems for the airline miles member who is actually using the miles.
If I cancel my subscription before the scheduled completion date, will I get my miles back?
Unfortunately, Newspaper-Miles cannot issue a refund of any kind on subscriptions once they have started. Of course, if there is a problem that prevents delivery from starting, we will refund the miles to your account, but as soon as the first issue is delivered, all orders are non-refundable.
After I have ordered my newspaper subscriptions, how long should I wait to verify that the miles have been decremented from my account?
Please allow 5 - 10 business days for your airline miles account to be decremented before checking your account balance.
** Please note that we get many customers attempting to enter a transaction in order to ensure their MileagePlus account does not go inactive. If your MileagePlus account is scheduled to expire in the next 10 business days, it is possible your order with Newspaper-Miles may not be processed by United MileagePlus before the deadline. Newspaper-Miles cannot be responsible for miles lost if transactions entered are not processed by United MileagePlus on a timely basis.
May I order more than one newspaper in a single transaction?
No. Each order is transacted separately. You must have sufficient miles in your account to place each order.
I ordered the newspaper over a week ago and still have not started receiving my subscription. What should I do?
Email our customer service center at firstname.lastname@example.org to review your account.
If I order the same newspaper twice, will I receive 2 copies or 2 subscriptions?
No. Only one subscription per address will be delivered by the newspaper.
Why do you need my e-mail address?
Your e-mail address is used to return a confirmation of your order.
Is the personal order information I provide confidential?
Yes. We strongly believe in the preservation of your privacy. The information you provide is used solely to complete the newspaper order process and will not opt you into further United communications, be shared or be sold to another party. You will, however, receive confirmation e-mails as a result of your newspaper subscription.
What happens if I enter the wrong airline miles account number?
You will receive a card in the mail notifying you that your order was not processed.
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